ANALYSIS OF CUSTOMER’S SATISFACTION
Questionnaire

As DHT METAL personnel, we consider your ideas in order to provide best services for you.

The main criteria for the company is a customer’s opinion. But it isn't easy to satisfy customer’s requirements completely. That's why we need your knowledge, opinions and requirements in order to determine the customer’s satisfaction.

With the purpose of improvement of the quality of our products, process and services We would like to get more information about your satisfaction.

Our products and performance should be of high quality. Therefore, we ask your support to achieve this goal.
Evaluation of this form will contribute to our mutual understanding.
It will help us to understand your requirements and desires.

Below you find a Client Comments form. Please, answer to all questions and click SUBMIT.


DHT Metal
Foreign Trade Department
Sales and Marketing Administration

Client Comments form

Evaluation questions

Our performances

2) General price policy of our products

(poor) (normal) (good) (excellent)

3) General quality of our products

(poor) (normal) (good) (excellent)

4) Conformity with delivery conditions

(poor) (normal) (good) (excellent)

5) Conformity with transportation and storing conditions

(poor) (normal) (good) (excellent)

(poor) (normal) (good) (excellent)    

7) Receipt of answer to any inquiry by telephone in time
and normally

(poor) (normal) (good) (excellent)

8) Conformity of quality management system.

(poor) (normal) (good) (excellent)

(poor) (normal) (good) (excellent)

(poor) (normal) (good) (excellent)

Please, inform the important criteries, which you expect from DHT METAL.



The provision of wide range products by DHT METAL.

Quality

Price

Delivery

Reference

Other (please, indicate) -  

Address of client :


Answering person, Title * :


Date * :


Email * :


Tel * :


Fax * :

Thank You